Telehealth

Telehealth for NEW PATIENTS is ideal for consultations such as:

• Menopause and perimenopause care
• Contraception advice and prescriptions
• PMS/PMDD
• Sexual health screening and STI care
• Pelvic pain history discussion
• Medical results review
• Reproductive health counselling or education

If a physical examination or procedure is needed, we’ll guide you through arranging that locally or in person.

Telehealth is not suitable for a NEW PATIENT with:

• Health concerns unrelated to women’s health (e.g. chronic disease management such as diabetes, hypertension, asthma, or thyroid conditions)

Q: I have just tested positive for Covid – can I book a telehealth consult at SWHG? 

A: no, not this type of consult. This will need to be face to face.  

Q: I need to get my care plan updated to see my physio – can I book a telehealth with SWHG?

 A: No, not as a new patient.  This will need to be face to face to discuss further. 

Q: If I’m an existing patient can I have a telehealth to discuss the above?

A: Yes! Telehealth would be appropriate for an existing patient.  

Some concerns require a face-to-face assessment, such as:

• Severe or acute pain
• Breast lumps
• Heavy or red-flag bleeding
• Emergency or crisis mental health support
• Situations where physical examination is essential

If Telehealth isn’t appropriate, your GP will support you to access safe care near you.

Yes.

Both you and your GP must be physically in Australia at the time of the consult for Medicare eligibility and clinical safety.

NEW PATIENT Telehealth patients book a 40-minute video consultation.

Existing patients usually book 20 minutes, unless your doctor recommends otherwise.

We are a private billing clinic.

Medicare rebates apply to eligible video consultations for sexual and reproductive healthcare.

A comprehensive NEW PATIENT 40-minute Telehealth consultation is $290. If you are eligible, a Medicare rebate of $125 will be processed after your appointment, reducing your out-of-pocket cost.

To be eligible for the rebate as a new patient you must meet the below Medicare criteria:

Video attendance for the provision of services related to sexual or reproductive health (or blood borne viruses) by a general practitioner if the attendance includes ANY of the following that are clinically relevant:
(a) taking a detailed patient history;
(b) arranging any necessary investigation;
(c) implementing a management plan;
(d) providing appropriate preventive health care
Note: Consultations related to assisted reproductive technology and antenatal care are outside the scope of these items and cannot be rendered under these items.

You will:
Have your bank card debited the full fee after your appointment
Receive the Medicare rebate back if eligible within 48hrs

Your out-of-pocket cost depends on appointment type. Typically NEW PATIENTS are out of pocket $165.

Our fee Schedule and Billing Policy are available on our website.

When you book, your card details are securely stored.

Your fee is automatically processed after your appointment through our booking system.

Medicare rebates (if eligible) are then processed.

Yes.
A 50% fee applies for late cancellations (withing 24hrs).

A 100% fee applies for non-attendance, as our GPs reserve this time just for you.

Your bank card will be direct debited any fees.

You’ll need;

✔ A smartphone, tablet or computer

✔ Have a reliable internet connection

✔ Working camera and microphone

✔ Ensure you are in a private, quiet space

We’ll send you a secure video link before your appointment via SMS.

If the video cannot connect, we may continue the consultation by phone.

However, Medicare rebates may not apply to phone consultations. Please ensure you have:

• Good reception
• Charged device
• A quiet, private space

If technology fails on our side, we’ll work with you to resolve it.

Your privacy is extremely important to us.
We use secure, encrypted platforms and follow RACGP standards that meet Australian privacy legislation and standards. Your consultation is confidential, just like an in-clinic appointment. If we use AI-assisted transcription, we will always seek your consent first.

Yes- interpreter services are available.
Please contact us before your appointment so we can organise this for you.

Your GP can arrange:

• Pathology
• Radiology (imaging)
• Specialist referrals

These may be sent securely to you or directly to the provider.

Your safety matters.

If you are unsafe or unable to speak freely, please tell us if it is safe to do so.

We acknowledge Telehealth can limit privacy, our GPs will support you sensitively and safely.

Sometimes, but not always.

You are paying for your GP’s clinical assessment and specialist knowledge, not a guaranteed solution in a single session. Some conditions require:

• Further tests
• Local examination
• Follow-up appointments

We’ll always explain the plan clearly.

Online via our booking system (quick and easy)
Simply select:
New patient – Telehealth, or
Existing patient – Telehealth

If you’re unsure whether Telehealth is appropriate for your needs or would like clarification about Medicare rebates, please contact our team. We’re here to support you in choosing the right care option.